Our business is located at 1238 Hamilton Ct Apt B, Cary, NC 27511, United States.

We accept a variety of payment methods, including:

• Credit/Debit Cards ( American Express, Visa, MasterCard, Diners Club, Discover,JCB,Elo,Union pay)
• PayPal
• Google Pay
• Shop Pay

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package via tracking page.

Orders are typically processed and shipped within 1-3 business days.(Mon-Fri). Currently, we only ship within the United States and It takes 3-7 business days to deliver an item. (Mon-Fri). Shipping cost is free. For more detailed information, visit our Shipping Policy page.

We want you to love your purchase! If for any reason you are not completely satisfied, we offer a 30-day return or exchange policy. Items must be unused, in their original packaging, and accompanied by a receipt. Visit our Returns & Exchanges page for full details.

To initiate a return, please visit our Returns Portal and follow the instructions. Once we receive your returned item, we’ll process your refund within 1-3 business days.

We process orders quickly, but if you need to make changes or cancel your order, please contact us within 24 hours. Once the order has been shipped, we are unable to make changes or cancel it.

If you receive a damaged or defective item, please contact our customer service team immediately of receiving your order. We’ll assist you with a replacement or refund as quickly as possible.

All products on My Jewels Shops online store are tax-free. So, the customer will be taxable while shipping according to the shipping address. 

You can reach our customer service team via:

• Email: Contact@tyatrading.us (Our official email under the parent company T.Y.A TRADING LLC.)
• Phone: +19194643162
• Address:1238 Hamilton Ct apt b, Cary, NC 27511, United States
• Customer service: Mon to Fri (8:00 am to 7:00 pm)
• Time zone: (GMT-08:00) Pacific Standard Time (Los Angeles)