REFUND POLICY

T.Y.A TRADING LLC — Return & Refund Policy

Last Updated: September 2026

30-Day Full Refund Guarantee — Zero Restocking Fees ($0.00)

At T.Y.A TRADING LLC, we stand behind every creation that leaves our atelier. We offer a generous 30-day return window on all purchases, with absolutely no restocking fees, hidden deductions, or penalties.

1. Return Eligibility

You may return any item within 30 calendar days of confirmed delivery for a full 100% refund, provided the item meets the following conditions:

• The item is unworn, unaltered, and in its original condition
• All original packaging, velvet presentation cases, and gemological certificates are included
• The item has not been resized, engraved with custom personalization, or modified in any way

Items Not Eligible for Return:

• Custom bespoke commissions with personalized engraving
• Items that have been resized, altered, or damaged by the customer
• Gift cards and digital products

2. Zero Restocking Fees

We do NOT charge any restocking fees, inspection fees, return processing fees, or administrative penalties under any circumstance. The refund amount will always equal 100% of your original purchase price.

3. How to Initiate a Return

Step 1: Contact our support team via email at contact@tyatrading.us or call +1 (919) 464-3394. Provide your Order Number and reason for return.

Step 2: Within 12 business hours, we will issue a Return Merchandise Authorization (RMA) number and email you a complimentary, prepaid, insured return shipping label.

Step 3: Securely pack the item inside its original presentation case and place inside an unbranded outer cardboard box. Affix the prepaid label.

Step 4: Drop off the package at an authorized FedEx or UPS staffed location and obtain a physical deposit receipt with tracking confirmation.

4. Refund Processing Timeline

Once your return arrives at our facility, our quality assurance team will inspect the piece within 48 hours. Upon approval, your refund will be processed immediately to your original method of payment:

• Credit/Debit Cards (Visa, Mastercard, AMEX): 3–5 business days
• PayPal: 3–5 business days
• Apple Pay / Shop Pay: 3–5 business days

5. Exchanges & Ring Resizing

Need a different ring size? We offer one complimentary ring resizing within the first 60 days of purchase. Contact our support team to arrange the exchange.

6. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange priority courier retrieval at no expense to you and immediately ship a replacement or issue a full refund including all original shipping charges.

7. Late or Missing Refunds

If you have not received your refund after 5 business days, please check with your bank or credit card company first, as processing times vary. If you still have not received your refund, contact us at contact@tyatrading.us.

Contact Information:

T.Y.A TRADING LLC 1238 Hamilton Ct Apt B, Cary, NC 27511, United States Phone: +1 (919) 464-3394 Email: contact@tyatrading.us Hours: Mon–Fri: 9:00 AM – 6:00 PM EST, Sat: 10:00 AM – 4:00 PM EST FEIN: 88-2824189